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The property claims and restoration industry has been facing some significant challenges.Last year saw an increase in the frequency and severity of severe convective storm activity, resulting in $60 billion in insured losses. With the increase in exposure values and extreme events, these losses are likely to increase. Of course, these events are occurring against the backdrop of rising costs of labor, materials and equipment, and an ongoing labor shortage.The industry has also been experiencing a shift internally. According to Verisk, since the pandemic, 16% of restoration estimators and 26% of carrier adjusters have changed roles. With many industry professionals...

Let's get into some specific strategies for applying this principle effectively: Set Clear Expectations:Ensure that team members understand what is expected of them in terms of tasks, performance, and behavior. This clarity helps in holding them accountable for their actions. Provide Feedback Regularly : Offer constructive feedback on a regular basis, both positive and corrective. Let your team members know when they're meeting expectations and when they re falling short. Be Consistent: Treat all team members fairly and consistently. Avoid playing favorites or applying different standards to different indi-viduals. Listen Actively: When addressing issues or concerns, listen actively to your...

There are instances where accountability must be enforced in a firm and unequivocal manner. When repeated attempts at coaching, teaching, or mentorship have proven ineffective, it becomes necessary to address deficiencies directly. In such cases, being direct and to the point is not only justified but essential in conveying the seriousness of the situation and the need for immediate improvement.Moreover, it is crucial to exhaust all available avenues for support and guidance before resorting to disciplinary actions.This demonstrates a commitment to fairness and provides team members with every opportunity to rectify their behavior or performance issues. However, once these avenues...

This post is to bring awareness to fabric types, mostly concerning clothing, but still relevant in the cleaning industry as we deal with different materials for rugs, carpets and upholstery cleaning.   DID YOU KNOW EVERY SYNTHETIC GARMENT EVER MADE STILL EXISTS IN SOME FORM…? The fabrics that touch our skin every single day remain a mystery, hidden behind vague adjectives like silky, mesh, or fleece.  They cloak the truth, leaving the consumer in the dark about the actual fabric that makes up their clothing.  BY 2030, 73% OF CLOTHING IS EXPECTED TO BE SYNTHETIC. SYNTHETIC FABRICS CAN HAUNT OUR PLANET...

Prochem (Professional Chemicals) With his extensive background in chemicals, Jim Roden opened the doors to Professional Chemicals in 1968 after working with ServiceMaster to formulate products. “We started with shampoo, spotters, furniture cleaning chemicals, deodorizers, etc., and a line of disaster clean-up products, and in 1973, we got involved with dry cleaning furniture. We found we needed to develop equipment to meet the need.” Shortly after, between 1973 and 1974, Prochem became aware of portable steam cleaning equipment. “We weren’t manufacturing at the time, but were reselling equipment. We always attempted to innovate and find the best solution for our...